About

I have created the products on Call Centre Know How to help call centre agents perform at their best.

My Background

• I have worked as a call centre sales and customer service agent, team manager, call centre supervisor and trainer, contact centre manager, customer experience manager, and contact centre management consultant. I have also done workforce management, taught call centre classes, managed various call centre IT projects and worked in call centres of all sizes, in-house and outsourced. 
• I am a graduate of Macquarie University, The University of Melbourne, and The University of Technology, Sydney and also hold an Advanced Diploma in Contact Centre Management. 
• While working as a call centre manager, I received company awards for staff leadership, state quality awards (two years in a row), a state management innovation award, and a national call centre management award.
• I have written articles for CallCentreHelper.com and been in Call Centre Helper's Most Respected People in Call Centres award list.

If you have any questions or comments about my products I would love to hear from you. 

 Alison Mathiebe