Resources for Training Your Call Centre Staff
Many of the most extraordinary human achievements have been a result of outstanding team work. Fr...
Nov 23, 2023
Read MoreOne of the team leader’s primary responsibilities is to provide call coaching to help agents impr...
Nov 23, 2023
Read MoreWhen confronted with someone else’s anger, our natural reaction may be to respond to that anger. ...
Nov 23, 2023
Read MoreFor some call centre agents, call coaching can have the negative effect of decreasing an agent's ...
Nov 23, 2023
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