Call Centre Know How Blog
Resources for Training Your Call Centre Staff
Call Centre Team Work - The Importance of Communication
Many of the most extraordinary human achievements have been a result of outstanding team work. Fr...
Nov 23, 2023
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Call Coaching - What every Team Leader (& Manager) Needs to Know
One of the team leaderā€™s primary responsibilities is to provide call coaching to help agents impr...
Nov 23, 2023
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Tips for Calming Down Angry Customers (apart from the complaint res...
When confronted with someone elseā€™s anger, our natural reaction may be to respond to that anger. ...
Nov 23, 2023
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How to Overcome Fear of Call Coaching
For some call centre agents, call coaching can have the negative effect of decreasing an agent's ...
Nov 23, 2023
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